Questions, answered.

Everything that makes up your storefront's state — theme files, product catalogue, app configuration, and content. Snapshots are point-in-time, so you can restore your store to exactly how it looked at any captured moment.

Starter plans capture automatic daily snapshots. Growth and above add hourly snapshots, plus a snapshot before any significant change so you always have a known-good state to return to.

RollbackPro is built for BigCommerce and connects to your store through Vortex IQ. If you're on another platform, get in touch — we're expanding support.

When something breaks, you don't debug under pressure. You select a known-good snapshot and restore it in a single click — seconds, not hours. One-click rollback is included on Growth and above.

No. Restores are non-destructive to transactional data — orders and customer activity that happened after the snapshot are preserved. You can also scope a restore to just the theme, just the catalogue, or the whole store.

Starter keeps a rolling 7-day retention window. Growth keeps full, unlimited backup history. Scale plans can set custom retention to match your compliance needs.

Yes. Data is encrypted in transit and anonymised where possible, and access is scoped by role. Scale plans add SSO and role-based access control.

RollbackPro is part of Vortex IQ, the AI operating system for your store. It pairs with StagingPro — StagingPro lets you test every change before it goes live, RollbackPro lets you undo any change after. Together they're your complete safety net.

Every Vortex IQ plan includes basic backup with 7-day retention at no extra cost, so you can start protecting your store today. Upgrade to Growth whenever you need full history and one-click rollback.